Volunteer Coordinator/Administrative Assistant

Position:                   Volunteer Coordinator/ Administrative Assistant

Status:                      Non-Exempt – Full-Time

Responsible to:         Program Coordinator

Purpose: To oversee structured volunteer recruitment, orientation, training and retention, with concentration on Sexual Assault Training Program (SATP). To assist wtih administrative duties while furthering our mission and projecting a positive image of the Crisis Center to all.

Responsibilities:

• Develop and maintain SATP (Sexual Assault Training Program) *SAPCS-STATE- during task serve non-residential clients
• Maintain and coordinate all Crisis Center volunteer services in collaboration with Program Coordinator *SAPCS-STATE- during task serve non-residential clients
• Develop a volunteer outreach plan to reach potential volunteers in innovative ways
• Coordinate on-going volunteer recruitment/orientation/appreciation/retention strategies
• Act as liaison between volunteers and Crisis Center staff to solicit feedback re: program needs and volunteer potential
• Develop and maintain volunteer opportunities and relevant job descriptions *SAPCS-STATE- during task serve non-residential clients
• Originate and maintain volunteer personnel information files to include training records and accreditation requirements in collaboration with Program Coordinator *SAPCS-STATE- during task serve non-residential clients
• Help develop Community Outreach informational pieces that may include: Constant Contact, newsletter, brochures, website, social media etc. *SAPCS-STATE- during task serve non-residential clients
• Assist and attend community education or professional groups as needed*SAPCS-STATE- during task serve non-residential clients
• Work to accurately track and maintain staff training by developing system and communication with staff members
• Maintenance of personnel files inclusive of training and performance evaluations
• Oversees the procedures for accurate employee time/activity tracking and reviews all employee timesheets for compliance
• Accurately completing processes related to employee onboarding and benefits
• Oversee employee benefits including PTO, insurance, Simple IRA, United Way etc.
• Administer guidance with supervisors of departments for any required documentation, worker’s compensation issues and claims including return to work documentation
• Facilitate required I9 and new employment reporting
• Coordinate and execute all areas for annual benefit meeting for staff
• Establish and maintain good rapport in working relationships with all staff and community
• Answering phones, doors and gates as employee’s location will provide initial contact to visitors, clients and community
• Maintain accurate and up-to-date Board of Directors information and attend Board meetings monthly to take accurate minutes
• Maintain and manage inventory/ordering for office supplies/equipment
• Coordinate with department supervisors to facilitate annual agency-wide performance evaluations
• Perform related duties as assigned by Program Coordinator and Executive Director as needed

Adherence to Crisis Center Policy

1. Employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect of the welfare and dignity of others, including clients of agency, as well as staff and volunteers.
2. Must embody the values of trauma informed care on an agency wide level and perform all duties with a victim centered approach and discipline.
3. Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.
4. Maintain professional communication with all staff and clients.
5. Commit to a providing and/or supporting staff in providing empowerment based voluntary services.
6. Maintain and support a culture of staff wellness by creating a professional rapport in working relationships, displaying appropriate and consistently positive attitude, and remaining composed during stressful situations.
7. Always employ strategies of problem solving and smart, efficient solutions identifying new and improved ways of delivering the highest quality services to agency clients.
8. Ask for assistance when needed.
9. Maintain client and agency confidentiality and client privilege at all times.
10. Maintain knowledge of current family violence and sexual assault laws. The above job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a complete listing of all work requirements that may be inherent in the position. Additional duties will be added and assigned on an as needed basis.

Qualifications:  Possess excellent interpersonal communication skills. Skilled in organization and able to work well with others in a supportive and cooperative manner.

Bachelors Degree preferred or equivalent past job skills/experience.

This job description is not intended to be all inclusive and the Crisis Center reserves the right to revise or change job duties as the need arises. Job descriptions do not constitute written or implied contract of employment.