Volunteer Coordinator/Agency Trainer

Volunteer Coordinator Job Description

Crisis Center

Job Description

Position: Volunteer Coordinator/ Organizational Trainer

Status: Non-Exempt – Full-Time

Responsible to: Program Coordinator

Purpose: Position is responsible for training of employees and volunteers while ensuring training is in compliance for all grant requirements. Will oversee structured volunteer recruitment, orientation, training, retention and coordinating the Sexual Assault Training Program (SATP). This role will be available to provide direct services to survivors of family violence and/or sexual assault and their families. Provide a range of services to residential and non-residential clients. Must be able to exercise discretion and independent judgment. To assist in furthering the mission and services available at the Crisis Center while enhancing the positive image of the Crisis Center in the community.

Responsibilities:

Perform needs assessments, short-time resources, referrals, case management and legal advocacy to victims of domestic violence and sexual assault
Support and back-up answering phone
Support and back-up Shelter Coordinator to ensure shelter coverage
Provide crisis intervention services on the hotline and/or face-to-face
Facilitate client’s basic needs including access to forms and information
Perform wellness checks and safety planning at each point of contact with victims including face-to-face and telephone contact
Foster a positive working relationship with all Crisis Center staff
Provide support to groups as appropriate
Assist with training of volunteers
Attend all required meetings and training sessions
Maintain clear and professional boundaries with clients
Notify Shelter Coordinator (Supervisor on call) of any violent crisis situation or other incidents
Promptly complete assignments and documentation for client services
Compliance with funding contractual obligations

Maintain documents and relationships for the SATP (Sexual Assault Training Program)
Coordinate and schedule required SATP training for new hires and new volunteers
Ensure all training is in compliance with grant requirements for the agency
Develop and maintain all center training, initial and on-going training
Recruit and establish training for volunteers, specifically for hospital advocacy
Maintain and coordinate all Crisis Center volunteer services
Develop a volunteer outreach plan to reach potential volunteers in innovative ways
Coordinate on-going volunteer appreciation/retention strategies
Act as liaison between volunteer and Crisis Center staff to solicit feedback re: program needs and volunteer potential
Develop and maintain volunteer opportunities and relevant job descriptions
Conduct volunteer recruitment for all volunteer service needs
Maintain minimum volunteer training requirements including 10 hours of direct service training for direct client service volunteers
Originate and maintain volunteer personal information files to include training records and accreditation requirements
Help develop Community Outreach informational pieces to include: Social media, newsletter, brochures, website etc.
Collaborate with the Community Education Coordinator for public speaking/volunteer recruitment opportunities
Assist with fundraising efforts as needed

Perform related duties as assigned
Other duties as assigned by Program Coordinator and/or Executive Director

Qualifications: Possess excellent interpersonal and communication skills. Skilled in organization and able to work well with others in a supportive and cooperative manner. Must be able to work independently, be comfortable speaking in public, and maintaining professional relationships in the community.

This job description is not intended to be all inclusive and the Crisis Center reserves the right to revise or change job duties as the need arises. Job descriptions do not constitute written or implied contract of employment.

Application For Employment

Please answer all questions. Resumes are not accepted in lieu of completion of the application. Note: This application was designed to use with several job positions. Some questions may not be completely applicable to the position you are seeking; however, we ask you answer all questions.

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Notice to Applicants
This employer complies with the American with Disabilities Act of 1990. The Crisis Center is an equal opportunity employer. The Center reviews applicants and employs persons without regard to race, creed, color, gender, religion, age, national origin, physical or mental disability, marital status, veterans' status, citizenship status or any other category protected by local, state or federal law. In addition, the Crisis Center makes reasonable accomodations to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Center or threaten the health or safety of others at the Center. If you need assistance in completing this applicaiton, please let us know and we will offer assistance. The receipt of this application does not mean job openings exist at the Center and does not obligate the Center in any way. We assure you your opportunity for employment with the Center depends solely upon your qualifications for the position. We appreciate your interest in the Crisis Center.
Applicant's Statement
I certify the answers given herin are true and complete to the best of my knowledge. I authorize the investigation of all matters contained in this application and herby give the Crisis Center permission to contact schools, previous employers, references and others, and herby release the Crisis Center from any liability as a result of such contact. I understand misrepresentations, omissions of facts or incomplete information requested in this applicaiton may remove me from further consideration for employment. In addition, if employed, any misrepresentations or omissions of facts called for in this application will be cause for dismissal at any time without any previous notice.

The Crisis Center conducts business with the highest possible degree of safety and efficiency. Because of this, the Crisis Center requires applicants for employment to undergo a urinalysis screening for drug/alcohol use as part of our pre-placement physical examination. In addition, all employees are subject to additional random urinalysis screening for drug/alcohol use as deemed necessary.

This applicaiton will remain active for ninety (90) days. Any applicant wishing to be considered for employment beyond 90 days, or for another position, must reapply.

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